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Help Center

Support

We're here to help

Before You Contact Us

Most issues are covered in our documentation:

eightsaf.io/docs

Common topics

How to create a wallet

How to restore from a recovery phrase

How to send and receive SAF

How to connect to a dApp

What to do if you forgot your password

Contact

Email support

support@eightsaf.io

Response time: within 24–48 hours (business days)

Community

Join our community for help from the team and other users:

Twitter / Xtwitter.com/eightsafDiscorddiscord.gg/eightsafTelegramt.me/eightsaf

Bug reports & feature requests

github.com/Eightblockchain/eightsaf/issues

Security Issues

Do NOT report security vulnerabilities through public channels.

Email:security@eightsaf.io
See:eightsaf.io/security

What We Will Never Ask

⚠ EightSaf support will never ask for:

  • Your 24-word recovery phrase
  • Your spending password
  • Your private key
  • Remote access to your device

If anyone claiming to be EightSaf support asks for any of the above, it is a scam.

© 2026 EightSaf. Built for the Safrochain community.

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